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Frequently Asked Questions

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  • About Company
  • Shipment Tracking
  • General Questions
  • Who Can Use Parcel Ferry?
    Parcel Ferry is a B2B platform allowing businesses of any form with readily available shipments.
  • What modes and services does Parcel Ferry provide?
    We offer services for international and domestic freight, small parcel shipping, B 2 C solutions, freight and parcel audit and reporting, and overall supply chain management.
  • Does Parcel Ferry have international capabilities?
    Yes, Parcel Ferry is a licensed agent of UnitedEx, a leading authorized reseller of DHL Express services. In addition, we offer the services of valued freight and brokerage service providers, giving our customers options for ocean, land and air freight, for any import or export needs.
  • What Differentiates Parcel Ferry From A Traditional Logistic Company?
    Parcel Ferry provides a digital solution for the road freight industry. We eliminate the typical manual processes (multiple emails, long phone calls, chasing down trucks and invoices) and replace them with one centralized platform for all logistics needs. Our online services and automated processes shorten booking time to minutes, reduce manual errors, and provide track & trace technology, making shipping simpler and more efficient.
  • How qualified is your staff?
    Parcel Ferry management and operational staff is highly qualified, technically experienced and service oriented to take care of your day to day road transport movements. Having international marketing offices and Associates in important cities of the world, gives us a distinguished advantage to render sound, efficient and economic services.
  • How quickly can you get my shipment to the location needed?
    We ensure that your shipment arrives on time prior to the scheduled arrival date.
  • How do I track my shipment?
    To track your shipment, you can use our Shipment tracking tool. Visibility is an integral part of any supply chain and the Parcel Ferry Track tool makes it quick and convenient to see exactly where a customer’s goods are at any given point in the supply chain.
  • What can I do to help prevent delays to the shipment?
    Make sure your supplier overseas (on imports) or if you are the supplier for an export shipment, creates all of the necessary documents correctly (packing lists, commercial invoice, original bill of lading-OB/L) and in a timely fashion.
  • Is my shipment insured? What is marine insurance?
    If you do not request insurance, your commodities are not insured. And in case of any accident, you will be fully responsible. Marine Insurance is used to protect your cargo during the ocean transport should anything happen to it. There are number of things beyond the human control: ship may catch a fire, container may get washed away during the ocean storm, even the whole ship may sink. Also cargo may incur damages due to mishandling at loading/unloading ports. Marine insurance offers financial piece of mind in case your cargo gets lost or damaged. Please, note that cargo is NOT automatically insured. It’s always your choice to ship your cargo with or without insurance coverage. There are 2 types of marine insurance that you can purchase: ALL RISK (also known as Class A) and TOTAL LOSS (also known as Class C). Total loss only covers cases when cargo is completely gone. It includes loss at sea, damage by fire, etc. or when the vehicle is stolen. Total loss Intercity Storage and Logistics not cover any damages. All risk coverage includes all cases of total loss PLUS it covers damages. Marine insurance premium is usually calculated as percentage of the cargo value (the age, weight or size of the cargo doesn’t matter). In case of any damage insurance companies have their agents in all major cities and ports throughout the world to process the claims.
  • How do I know when my shipment will be delivered?
    After placing an order, it is essential to know where it is at all times and when a shipment will be delivered. Delivery information and shipment tracking serve to reassure our customers and make deliveries more reliable. It is with this in mind that Parcel Ferry has created the shipment tracking tool. Find out how to track the progress of your delivery and when your shipment will be delivered.
  • What safety programs/policies does Parcel Ferry have in place?
    Parcel Ferry Logistics & Technology takes very seriously its responsibility for safety in all aspects of its business and operations. At all levels of the organization, we are committed to uphold the highest standards with regard to safety, health, the environment, and security. As a statement of our commitment, Parcel Ferry has adopted the Corporate Policy set forth here. Parcel Ferry has also been accepted into the British Chemistry Council’s Responsible Care® partnership program and has adopted the American Chemistry Council’s Responsible Care® guiding principles.
  • Can Parcel Ferry manage every aspect of my logistics?
    Yes. A logistics company with broad reach, Parcel Ferry manages every aspect of the logistics supply chain – from inbound sourcing and delivery logistics through outbound shipment, handling, consolidation, deconsolidation, distribution and delivery of end products. Services range from truck, rail and multimodal transportation to freight forwarding, customs brokerage, and import and export services across borders and between North America and ports throughout the world. Additionally, Parcel Ferry offers sample and small shipment distribution to locations anywhere in the world.
  • What are the pricing options?
    Prices vary for each shipment. For more inquiries on pricing, please contact us directly.
  • How Does Parcel Ferry Verify Carriers?
    We take pride in ensuring the quality of our Carriers. All Carriers are pre-screened and verified before they start carrying your freight. We regularly monitor compliance documentation and review Carrier performance.
  • Do you have a warehouse where I can drop off the cargo?
    Yes, we have receiving warehouses near most major ports and airports, in the UK and overseas. Please let us know your cargo location and we will advise you the closest receiving warehouse.